Frequently asked questions

Are your products suitable for vegans?

All of our Soy Wax Candles and Soy Wax Melts are made with 100% Soy Wax Flakes and our exclusive High Grade Fragrance Oils. We do not test any of our product on animals and the ingredients we use are also cruelty free.

On occasion we may stock candles or homewares that differ but this would be stated on those particular products.

What type of Wicks do you use?

We use a 100% natural wooden wick in all of the Soy Wax Candles which we make – these provide a unique burning experience, helping us achieve a great melt pool and scent throw. For more information and Wick Care advice see our Wooden Wick Care Page – click here.

Where do you deliver?

We currently deliver across Portugal, the United Kingdom and select country’s in the EU. For more information see our Shipping & Returns Page – Click Here.

If your delivery country is not on our lists please contact us and we can arrange a custom delivery price for your order.

Where are your candles made?

Every single Soy Wax Candle and Soy Wax Melt is made by hand in our studio in Boliqueime, Algarve, Portugal. The whole process is done in-house by our team with lots of love and attention in each item we produce.

On occasion we may stock candles or homewares that differ but this would be stated on those particular products

Can I get samples before ordering?

Sadly we don’t offer a free sample service before placing an order, mainly due to the delivery costs. You can visit our shop during opening hours to smell the candles in person and we always have on hand smaller samples for you to take away to test in wax melt form.

We can include samples in parcels when placing an order, so please let us know if you wish to sample a particular scent. We also have a fantastic Sample Scent Selection Gift Box which can be ordered at just 10E – Click Here

What oils do you use in your Candles?

We use Natural Fragrance Oils in all of our Soy Wax Products. Being based on the Algarve we are uniquely positioned to have an abundance of Natural Fragrance Oils on our doorstep. This allows us to create our unique scents and which also makes our candles excellent value for money with a high quality of fragrance.

How will my order be packaged?

Your items will be wrapped in recycled Kraft paper sealed with paper tape and placed in a box with starch packing chips or additional Kraft paper for protection. All of our packaging can be recycled or re-used. For more information please feel free to get in touch.

Can my order be sent as a gift?

Absolutely! All of our orders come in the standard of gifting the box straight away – we can deliver direct to the gift recipient for you. We can also include a note if you would like and we never send parcels out with invoice or receipts, these are all sent via email. We can also delay the delivery so that it is based place to arrive on a specific day/date. Please get in touch and let us know how we can help.